Computer Information Systems SAL, CIS, operates a quality management system that is certified by BSI since 1999 and currently meets the requirements of the ISO 9001:2015. Therefore, CIS has established, documented, implemented, and maintained a quality management system in accordance with the requirements of the ISO 9001:2015.
The quality assurance procedure consists of several criteria and a list of tools in pursuit of continual improvement:
• The external and internal issues
• Customer Satisfaction
• Quality Objectives and KPIs
• Audit Results
• The Performance of External Providers
• The Adequacy of Resources
• Risk Assessment
• Opportunities for Improvement
Moreover, management commitment to the quality management system is highly demonstrated in the yearly management reviews reports and in the policies and procedures created and applied within the company; such as Anti-Bribery policy, Anti-Corruption policy, Charter of Ethics, Environmental policy and Health and Safety policy.
