Siebel Systems is the world’s leading provider of customer relationship management (CRM) solutions and a leading provider of applications for business intelligence and standards-based integration. Through its "CRM for Everyone" strategy, Siebel provides CRM solutions for any kind of organization, any type of user, and any budget.

Siebel CRM solutions can be installed on premise, delivered as a hosted service over the Internet, or deployed in any combination. Available in more than 20 industry-specific versions, Siebel solutions embed industry best practices for sales, marketing, and customer service. And, through interactive analytic dashboards, they provide real-time insight for all users, enabling better, smarter decision-making. Siebel CRM solutions integrate easily and cost-effectively with any set of applications, and they are supported by a comprehensive set of services reflecting ten years of CRM knowledge and experience.
Siebel CRM solutions unleash the potential of every person in an organization to serve customers better and deliver greater value to the bottom line. More than two million employees at over 4,000 organizations worldwide use Siebel solutions to drive increased profitability and customer satisfaction, while reducing operating costs.

Siebel provide the following applications:

Business Analytics, a comprehensive suite of advanced applications that are changing the way organizations leverage business intelligence. They enable organizations to more effectively manage their customers and business performance though insight-driven actions, quickly and cost effectively. More importantly, they enable users to understand how actions taken in one area of the business affects the performance of others.


Sales Force Automation, a solution that provides a broad range of fully integrated applications that address the selling requirements— both online and offline—of organizations of every type and size.




Marketing Automation, an application that enable organizations to increase the value of each customer relationship by allowing them to interact with customers in a manner that reflects a deep understanding of their unique needs and preferences

Call Center and Service enable organizations to interact with customers more professionally and consistently across all touch points, including the telephone, email, wireless devices, face to face, and over the Web. By enabling companies to deliver personalized service across all channels of communication, Siebel Call Center and Service applications enable organizations to increase customer satisfaction, reduce cost per contact, and increase overall service profitability.

Customer Order Management applications provide a unified view of customer, quote, order, contract, and pricing information, enabling organizations to create more profitable orders and build stronger customer relationships.

Partner Relationship Management provides companies with an enterprise-wide platform for managing relationships with partners and resellers. Using Siebel PRM, companies can plan and execute collaborative sales, marketing, and service programs; enhance forecasting accuracy and pipeline visibility; reduce partner management costs; and improve their ability to orchestrate channel operations on a global basis.

Employee Relationship Management, an integrated suite of solutions that allows companies to drive dramatic improvements in the areas of organizational learning, employee performance, and employee service:

Siebel Professional Edition provides best-in- class CRM functionality in easy-to-deploy modules, allowing organizations to choose the specific CRM capabilities they need to run their business. Moreover, the product offers a seamless migration path to Siebel enterprise applications and can be deployed in conjunction with Siebel CRM OnDemand, providing SMBs with multiple ways to deliver world-class CRM functionality.


Siebel CRM OnDemand, extends Siebel’s CRM market leadership by providing a powerful, hosted solution for unifying, tracking and managing customer processes across your organization.


Business Integration eliminates the need to develop custom integrations. Siebel Business Integration Applications deliver integration processes, common objects, and transformations that run on industry leading integration servers.



 

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